Jasmine Cloud Nine partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas around the world.
Because we ship directly from our partners in these countries, your item may take 1-3 weeks to arrive to United States, Canada, United Kingdom, Australia, New Zealand and all EU countries. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
Please note that we are experiencing slight shipping delays due to pandemic. We sincerely apologise if there is a shipping delay. Our imperative goal to you is delivery of a great product, now more then ever during this unforeseen time.
We offer international shipping options - no matter where you are, you can buy from us!
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
No worries! Contact us at firstname.lastname@example.org and we'll help guide you through the process.
Send us an email at email@example.com and we'll get back to you as soon as we can.